Respond to a Letter of Complaint

To: [emailâ protected] co. uk From: [emailâ protected] dk Subject: I feel sorry to learn that your family excursion to Tivoli ended up being a baffling one. The facts confirm that lone 11 of the 24 different diversion rides were running on that day lamentably because of the specialized disappointments of the machines. By further checking the amusement rides we found that we were unable to hazard utilizing the machine that day and needed to change a few sections for the machine to run again.We couldnot illuminate at the passageway as the experts were all the while taking a shot at the machines(you may likely have seen individuals attempting to fix the machines) and there was an expectation that we could run the machine that day. However, on late evening, we discovered that the machine couldn't be fixed that day so we educated at the entryway. we are hearing a smidgen of issues at a portion of the food outlets. Also, we came to think about your story from one of the associate of that outlet. I again apologize for the bother that you needed to endure because of some specialized issues and the terrible client service.After perusing your letter and knowing the conditions I had discussion with chiefs of Tivoli and we chose to give your family free passes to enter and play all the amusement games with a free supper in any of the eateries for your family when Tivoli opens again the following summer. I have encased the free goes to enter and play the diversion ride alongside the FREE DINNER FOR YOUR FAMILY IN ANY OF THE OUTLETS. We expect to fulfill our clients with quality in diversion, food and administration. I am looking forward observing you again the following summer in Tivoli and getting a charge out of with your family.